Role: Supply Chain Specialist

Location: Onsite - Heathrow / Hounslow

Role Type: 12 months - initially

Salary: TBC, potentially around £30 an hour - depending on experience

About the Role

This opportunity, for one of the biggest aerospace companies globally, sits within the client's Component Services Programme (CSP), a “Power by the Hour” support model where customers access a shared pool of repairable aircraft parts. Under this arrangement, customers are charged based on aircraft flight hours, and the client guarantees parts availability aligned with operational needs.

As a Customer Onsite Representative, you will act as the daily operational focal point for key CSP clients, primarily supporting the 737 CSP and Off-Platform programmes. You will be embedded within the customer's facility or engage closely with their supply chain team, ensuring the smooth delivery, return, and tracking of critical aircraft components.

This is a customer- and supplier-facing role, offering exposure across the client, its primary supplier, and a diverse international team. You'll support service performance, part returns, inventory reconciliation, and reporting, all while driving improvements across multiple programmes.

Key Responsibilities:

* Act as the main point of contact for day-to-day operations with CSP customers

* Manage the full lifecycle of parts through exchange and return processes

* Coordinate inventory held at customer sites, ensuring it aligns with contractual and system requirements

* Facilitate the timely return of unserviceable parts and manage discrepancies (e.g., damage, certification issues)

* Track and report on service levels, including root cause analysis and supplier escalations

* Support order management for routine maintenance and heavy checks across platforms

* Participate in customer and internal performance reviews (daily to quarterly)

* Assist in inventory audits and customer-driven corrective actions

* Support CSP Activity Managers in reconciling partner data, analysing service gaps, and driving continuous improvement

Ideal Candidate Profile

* A self-starter with strong coordination and communication skills

* Supply Chain experience within buying, planning and aerospace / aviation

* Comfortable managing high-volume logistics and operational detail

* Experience in customer support or supply chain within an aerospace or technical environment preferred

* Able to work cross-functionally across internal teams, customers, and third-party suppliers

* Strong Excel/data skills for performance reporting and reconciliation

What You'll Gain

* Experience working with a global customer and supplier base across Europe and the US

* First-hand insight into the operation and profitability of a major PBH exchange programme

* Exposure to senior leadership through regular programme reviews

* Opportunity to help shape operational improvements and customer satisfaction outcomes

Note: This role does not involve the creation of purchase orders but requires coordination across internal departments and client's primary component supplier. Relocation is not offered