Role Overview

Our client a leading charity is seeking a proactive and technically skilled Senior IT Engineer to lead the delivery, support, and continuous improvement of core infrastructure services. This is a hands-on role where you will oversee systems performance, security, and user support while helping to shape the organisation’s IT roadmap. You’ll act as a technical expert, project contributor, and mentor within the wider IT team.

Key Responsibilities

• Core Service Delivery:
• Manage the provision of infrastructure services to ensure reliability, availability, and optimal performance across all supported teams.
• Helpdesk Oversight:
• Monitor and resolve support requests in line with service expectations, escalating issues appropriately to second- or third-line support as required.
• Service Enhancement:
• Collaborate with internal teams to assess evolving needs and recommend or implement improvements to IT tools and systems.
• Endpoint Security Management:
• Administer and update endpoint protection across all user devices to ensure systems remain secure and compliant.
• User Account Administration:
• Set up and manage user profiles, access permissions, and credentials across various systems, ensuring operational integrity and data protection.
• Systems Documentation:
• Maintain accurate technical records and documentation for new deployments, updates, and decommissioning of systems.
• Training & User Enablement:
• Produce user-friendly guidance and deliver one-to-one or group training sessions to help reduce dependence on IT support.
• Project Implementation:
• Contribute technical expertise to infrastructure projects, ensuring timely delivery in line with project goals.
• Team Mentorship:
• Provide day-to-day guidance and coaching to junior IT team members, helping them build confidence and capability.
• Management Support:
• Deputise for the IT Infrastructure Manager during absences or periods of peak demand to help maintain operational continuity.
• Ad-hoc Duties:
• Support additional tasks as required by senior management in line with the level and scope of the role.

Person Profile

Technical Expertise

• Strong experience supporting IT infrastructure in a complex, multi-user environment.
• Skilled in deploying and managing Windows Server environments (2016+).
• Confident with Microsoft 365, Azure, Active Directory, Hyper-V, and Windows 11.
• Solid knowledge of cloud technologies and virtualisation tools.
• Familiar with security software and best practices for device protection.
• Competent in networking fundamentals including TCP/IP and LAN/WAN configurations.
• Skilled in managing endpoint devices and IT hardware.
• Advanced user of Microsoft Office, Teams, SharePoint, and OneDrive.

Professional Attributes

• Excellent communication skills with the ability to explain technical matters to non-technical colleagues.
• Organised and methodical, with strong documentation habits.
• Strong interpersonal skills with a collaborative and service-oriented approach.
• Experience supporting or advising stakeholders and managers on IT-related issues.
• Capable of managing multiple priorities in a dynamic work environment.
• Positive attitude with a commitment to personal and team development.

Qualifications

• A-Level education or equivalent experience.
• Relevant certification or training in IT systems, infrastructure, or network management.

Additional Requirements

• Understanding and respect for the mission and values of a faith-based or community-focused organisation is desirable.
• Awareness of inclusivity, diversity, and equity in the workplace.