Job Purpose & Scope

• Support our customers through the complete lifecycle of an order from receipt through to shipment and invoicing.

• Process sales orders and liaise with the Planning Team to optimise the offering to the customer.

• Work closely with all departments across the Site to enhance the customer experience.

• Support our regional Sales Team to manage their customer relationships.

• Liaise with the Quality Team to help resolve customer complaints in a timely and efficient manner.

Key Accountabilities

• Processing sales orders to ensure they are accurately entered into the ERP system within the agreed timescales.

• Follow up the order entry with an order confirmation, monitor the progress of orders and proactively communicate any updates to the plan.

• Actively manage customer communications through the Customer Relationship Management (CRM) system, responding to customer enquiries within agreed timescales.

• Ensure the customer communication is clear, precise and professional.

• Administrator customer complaints, supporting with the initial containment and longer-term resolution.

• Develop strong and sustainably professional relationships with customers, the Site and wider business.

Position Requirements

• > 2 years’ experience within Customer Service, preferably with a manufacturing background.

• Excellent communication and analytical skills.

• Professional, can-do attitude to delivering customer service.

• Strong team player, with ability to work independently.

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