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Date Added: Sat 05/06/2021

Front Desk

Miami, FL, US
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Company: ANATOMY

Job Type: Permanent, FullTime

Job Description
Job Description: Front Desk  Company: Anatomy Status: Full-time Location: Miami  Salary: $12/ hour Anatomy has positioned itself on the cutting edge of wellness with a center that embodies the future of fitness.  We are seeking professionals who are energetic, driven, goal oriented and service minded with the ability to build long lasting relationships. 
Professional Attributes:
  • Self Motivated. You have an internal drive to be successful and know what it takes to get the job done.
  • Stellar organizational skills.  You stay on top of things in a graceful and professional manner.
  • Leader. Ability to hire, train and supervise staff
  • Strong communication skills, you are innovative and creative and quick on your feet.
  • Strong customer service focus.  It's your pleasure to get stuff done!
  • Reliable, computer savvy, and upbeat
Personal Attributes: 
  • Fun. You're the kind of person who can talk to anyone; you're flexible, fearless, and excited to help build something really special.
  • Ability to build long lasting relationships
  • Positive attitude.  Smile!
  • Energetic personality and ability to interact with clients
  • Ability interact with many different types of personalities
  • Fitness enthusiast.  You live the lifestyle.
Key Responsibilities
  • Greet and provide prompt courteous customer service.
  • Assists members and guest with questions and product selection.
  • Maintain a positive attitude and take initiative.
  • Maintain excellent communication skills: phone, within a team, and between co-workers
  • Maintain product knowledge for products at front desk.
  • Working knowledge of Club Ready so can perform following tasks:
  • PT, Membership, Pilates, Stretch and Merchandise Sales.
  • Provide answers to simple billing inquiries.
  • Search for prospects and members.
Daily Procedures
  • Answer any questions, providing information about the club, class schedule, instructors and trainers, etc.
  • Utilize cash and Club Ready POS system management.
  • Receive and process membership and service payments.
  • Guide customers with regards to the latest club promotions, discounts, and/or special events.
  • Receive deliveries and ensures they are taken to their proper destination within the club.
  • Maintain a personal, professional and helpful image upholding Anatomy's customer service standards.
Daily Expectations
  • Maintain cleanliness of the desk, desk area, and lobby.
  • No personal tasks (i.e. texting, emailing, web surfing, personal phone calls).
  • Keep front desk area (top and behind) and lobby neat and tidy.
  • Stay up to date on interdepartmental communication emails.
  • Communicate in a timely manner to the Membership Sales Teams (via email and text) any guests or non-members interested in touring the club.
  • Have a pleasant demeanor when addressing all members and guest entering and leaving the club.
  • When greeting members and guests in person or on the phone, voice is always smiling.
  • Make eye contact when speaking to members and guests.
  • Follow and complete Opening and Closing checklists provided.
As a member of the Anatomy TEAM, you will receive:
  • Competitive compensation;
  • Complimentary club membership;
  • Discounts on services, products, and much more.

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