Service Advisor

Location: Exeter
Salary: Competitive / DOE (OTE available)
Hours: Full-time, Monday-Friday with alternate Saturdays

About the Role

We are seeking a customer-focused Service Advisor to join our busy aftersales department. You will act as the key point of contact between customers and the workshop, ensuring a smooth and professional service experience from booking through to vehicle collection.

Key Responsibilities

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Welcome customers and manage service and repair bookings

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Provide clear explanations of work required, costs, and timescales

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Liaise closely with workshop technicians to ensure jobs run efficiently

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Upsell service plans, additional repairs, and products where appropriate

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Keep customers informed of progress and any additional work required

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Ensure job cards, invoices, and documentation are accurate and complete

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Handle customer queries and resolve issues professionally

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Deliver exceptional customer service in line with manufacturer standards

About You

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Previous experience as a Service Advisor (automotive experience preferred)

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Strong customer service and communication skills

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Confident, organised, and able to work in a fast-paced environment

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Good IT skills and experience using dealer management systems

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Able to upsell in a consultative, customer-first manner

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Full UK driving licence