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Date Added: Sat 05/06/2021

Reservations And Reception Manager - Leeds - £25,000P/A

Leeds, UK
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Company: APPLY GATEWAY

Job Type: Permanent

Salary: £25000 / annually

Reservations and Reception Manager - Leeds - £25,000p/a including tronc

Our client is a highly successful, well renowned restaurant and cocktail bar with a reputation for exceptional food, service and live music events. This is an exciting opportunity for an experienced Reservations & Reception Manager to head up our busy reservations team. The successful candidate must have a minimum of 3 years extensive Management experience gained in a high quality hotel or restaurant.

As our Reservations & Reception Manager you will run the daily operation of the reservations team and be responsible for ensuring the exceptional welcome all guests receive when they visit.

Leadership, organisational & communication skills are a pre-requisite as is fluency in both spoken and written English.  You will have previous extensive experience in a high end, fast paced establishment and a strong working knowledge of all Front of House operations.

Essential Key Skills

  • Outstanding customer service, personal presentation & professionalism
  • Excellent team working skills
  • The ability to work well under pressure and in a busy environment
  • Exceptional attention to detail
  • Capable of motivating a team through training and solid leadership
  • Ability to manage & rectify complaints

           

Responsibilities include

  • Meeting and greeting guests and allocating tables
  • Taking reservations via telephone & email
  • Producing weekly & monthly reports for the Managing Director
  • Fully manage the reservations software Avenista and update the system as and when required
  • Contributing to the content and look of the restaurant website
  • Work together with the Marketing Manager and Front of House Manager on a daily basis to maximise bookings
  • Alongside the Marketing Manager contribute to the live events calendar
  • Liaise with the Front of House Manager to ensure the smooth running of every service and live event
  • Responsible for high volume, complex reservations
  • Taking cash and credit card payments during and after service
  • Cash handling and balancing cash sheets
  • Planning and execution of large corporate events
  • Preparing table daily plan, ensuring smooth service
  • Taking high volume, complex reservations

You will be the face of the business to many customers so your ability to communicate in a friendly and accurate manner is a high priority. Setting exceptional standards for your team is paramount and you must guide them to delivering those standards to our valuable customers.

In return we will offer

  • An exciting and high paced environment in which to work
  • Job training and career development 

Please apply with an up to date CV in Word or PDF format. 

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