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DATE ADDED: Wed 19/06/2019

Unified Communications 2Nd Line Support Engineer

Chessington, UK
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JOB TYPE: Permanent

AVSNET is the dedicated Audio Visual division of SCC - Specialist Computer Centres , the leading IT Services organisation in Europe .We continue to expand creating a real career opportunity for a talented individual to join our growing company .
ROLE SUMMARY
You will ideally be CCNA qualified and have at least 2 years of support and configuration experience as a Cisco UC and Network Support Engineer within a managed service or Cisco partner environment. The ideal candidate will have good knowledge of Cisco UC and networking (routing and switching, security, wireless) technologies.
KEY RESPONSIBILITIES (INCLUDE BUT NOT LIMITED TO)
* Support of UC and Networking solutions
* Customer communication and problem resolution
* Documentation and ticketing system updates
* Develop technical expertise across the complete range of UC Network solutions on offer
* Work closely with internal teams and external clients to provide support for UC and networking solutions.
*
* DESIRED SKILLS EXPERIENCE
* Minimum of 2 years proven experience supporting UC and networking technologies
* Strong hands on experience with Cisco UC configuration
* Strong knowledge on UC and network protocols and architecture
* Experience of working within ITIL-based support environment
PERSONAL QUALITIES
Organised, flexible, helpful, driven and a self-motivator. You must be able to think on your feet, use your own initiative, be a problem solver, strong in your convictions - deliver what you say you will do, on time.
To excel you will need to have a drive for excellence in everything you do, knowing you have set the bench mark in standards and that this will ensure success in our solution delivery.
You must appreciate the customer experience avsnet wants to provide, while also understanding that our engineers are our face to the customer.
IN RETURN
You will work with some truly excellent people within our industry in a growing business with a great reputation.
You will be provided with leadership and support to enable you to flourish, where your expertise is listened to, and your ideas tabled at every opportunity.
You will also be provided with a training plan that will be developed over time with this training being scheduled accordingly
Role: Unified Communications 2nd Line Support Engineer
Job Type: Permanent
Location: Chessington, Greater London,

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