Operations Manager

• Location: Manchester
• Job Type: Full-time
• Salary: Permanent

We are seeking a dedicated Operations Manager to oversee the day-to-day delivery of our curriculum. This role involves managing learning coaches, ensuring the effective operation of learner journey processes, curriculum design, learner progression, and maintaining high quality of provision.

Day-to-day of the role:

• Manage the learning coaches, ensuring optimal learner to staff ratios and conducting monthly performance reviews based on learner experience and quality outcomes.
• Oversee the CIAG, initial assessments, and induction processes to ensure learners are appropriately placed in programs.
• Monitor and act on learner retention strategies, identifying and supporting at-risk learners.
• Develop and continually adjust an innovative curriculum with supporting learning resources based on feedback to enhance achievement rates.
• Coordinate quarterly standardisation meetings to ensure consistent implementation across the curriculum and share best practices among learning coaches.
• Organize assessments, exams, and EPA across the curriculum, ensuring compliance with awarding organisation requirements.
• Conduct monthly work scrutiny to ensure high-quality learning experiences, including timely planning, delivery, marking, assessment, and feedback.
• Embed core skills like English, Maths, and ICT/digital skills across the curriculum.
• Plan and timetable off-the-job delivery/classroom sessions and ensure integration of Prevent, British Values, Safeguarding, and EDI into the curriculum.
• Support learners with special educational needs to successfully complete their programs.
• Foster a high-performance culture aligned with company values and behaviours.
• Deliver comprehensive inductions and ongoing CPD for learning coaches based on work scrutiny and QTLA outcomes.
• Liaise with Awarding Organisations to reflect curriculum changes and establish progression pathways for learners.

Required Skills & Qualifications:

• Certificate in Education (Level 4) or equivalent, or working towards it.
• Vocational experience in one curriculum area of responsibility (Level 3).
• Maths and English at Level 2 or equivalent.
• Desirable qualifications include PGCE, QTLS, and a management qualification.
• Proven leadership skills with the ability to develop delivery teams.
• Ability to multitask and manage a fast-paced work environment.
• Experience in managing educational programs in line with quality standards and funding rules.

Financial Responsibilities:

• Adhere to organisational financial regulations.
• Manage staff to learner ratio effectively.
• Ensure less than 5% unfunded learners on the program.
• Ensure timely submission of funding documents.

Benefits:

• 26 days holiday plus bank holidays
• Your birthday off,
• volunteering day increasing after 1 year, 3 years an 5 years
• Optical benefits
• Shopping voucher schemes
• Credit union
• Well being portal
• Thrive learning

To apply for this role, please send us your updated CV by clicking 'Apply Now'