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Date Added: Fri 02/10/2020

Van Sales Executive

Bristol, UK
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Job Type: Permanent, Full Time

Salary: £45,000 - £55,000

Van Sales Executive


Purpose of the role:

To represent the sales team in a positive, professional manner.


Role & Responsibilities:

·       Maximising LCV Sales with associated finance and accessories.

·       Liaison with affiliate sites to achieve individual and overall targets.

·       Document and process Incoming lead management (online, telephone, email, EMS, walk in)

·       Predictive Marketing second wave calls, subject to GDPR guidelines

·       Visual Health Check deferred work follow-ups

·       Retention/maturing contract follow ups (both finance and service)

·       Test drive bookings

·       Promotion of all Connectivity options with vehicles

·       Imaging / video of used vehicles when required, highlighting features and benefits.

·       Hold online and face-to-face sales presentations, providing customers with information and advice on commercial vehicles, equipment, and accessories

·       Work with Marketing to promote vehicles & the brand in the most effective way

·       Conclude sales contracts making required amendments, manage orders and supervise order processing

·       Be pro-active in understanding your sales area, follow-up all contacts; process and manage your customer database ensuring it is always up to date

·       Update and improve product knowledge, staying up to date with the brand and competitor's offers

·       Respond to all enquiries in a timely and professional manner, advising visitors on vehicles, equipment, prices, conditions and technical data

·       Assist analysis of online advert performance and advise necessary updates to improve views and enquiries

·       Manage and respond to the live chat software on our various websites when required.

·       Work with the Finance & Insurance team to promote attractive weekly/monthly prices using finance terms

·       Achieve/exceed individual sales targets

·       Maintain awareness of competitor's offers, including promotional activity and products

·       Agree with customers when the vehicle is to be handed over (date, delivery etc.), handover vehicle and organise customer introductions to the vehicle


Skills and Experience:

The ideal Van Sales Executive will have completed sales training in the light commercial vehicle industry, and has relevant direct work experience, including:

·       Previous commercial vehicle sales experience

·       An understanding of online used advertising platforms for commercial vehicles, including, but not limited to Autotrader, Exchange & Mart & eBay

·       Experience of delivering exceptional customer service

·       Sales Executives must be articulate, able to argue logically and clearly, show they hold customers in high esteem, demonstrate they are reliable, honest and trustworthy

·       Must understand basic sales processes - prospecting through to closing business

Have confident IT skills and be able to use both Internet systems and Microsoft Windows applications





Role: Van Sales Executive
Job Type: Permanent, Full Time
Location: Bristol, Bristol

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