Job Title: Contract Cleaning Manager (Temporary Cover - May to September)

Location: Oxford and Surrounding

Contract Type: Temporary (May to September) - Potential for Permanent Role Based on Performance

About Us

Crystal Facilities Management is a leading provider of high-quality cleaning and support services across multiple sectors. We are seeking a Contract Cleaning Manager to join our team on a temporary basis to ensure the seamless daily delivery of our cleaning services. This role offers an excellent opportunity for professional growth, with the potential to transition into a permanent position based on performance.

Role Overview

As a Contract Cleaning Manager, you will play a pivotal role in overseeing and supporting the housekeeping and cleaning teams while ensuring contractual KPIs are met. Working closely with both on-site teams and head office management, you will be responsible for maintaining high service standards, streamlining communication, and ensuring compliance with Health & Safety (H&S) regulations.

Key Responsibilities:

* Supervise, support, and manage cleaning and housekeeping teams across multiple sites.

* Ensure the daily delivery of high-quality cleaning services, in line with contract requirements.

* Train staff on Health & Safety procedures, COSHH, and best cleaning practices.

* Conduct daily audits and quality checks to maintain service excellence.

* Act as a key point of contact between on-site staff and head office management to ensure smooth communication.

* Report, record, and provide feedback on team performance, identifying areas for improvement.

* Monitor and track cleaning schedules, ensuring efficiency and staff productivity.

* Ensure all compliance, health & safety, and company policies are adhered to.

* Handle client and stakeholder queries professionally, ensuring a customer-focused approach.

* Use MS Word and Excel for reporting, record-keeping, and KPI tracking.

* Support the team with problem-solving and conflict resolution to maintain a positive working environment.

Key Skills & Experience Required

* Minimum 3 years of experience in a similar contract cleaning or facilities management role.

* Strong leadership and supervisory skills with the ability to motivate and manage teams.

* Excellent written and verbal communication skills.

* Proficiency in MS Word and Excel for reporting and audits.

* Strong understanding of Health & Safety regulations, COSHH, and risk assessments.

* Ability to work in a fast-paced, hands-on environment and make quick, informed decisions.

* Attention to detail and ability to uphold high cleanliness standards.

* Strong problem-solving skills with a proactive approach.

* Experience in performance management and team training is desirable.

Why Join Us?

* A rewarding and dynamic role where you can make a direct impact.

* Work within a supportive and professional environment.

* Gain valuable experience in a leading facilities management company.

* Opportunity for a permanent position based on performance.

If you have the required experience, leadership skills, and a passion for delivering exceptional cleaning services, we encourage you to apply.

How to Apply

Please submit your CV and a cover letter outlining your relevant experience and suitability for the role