Service Customer Advisor

Halifax

Salary dependant on experience

Position Overview: We are seeking a highly motivated and customer-focused individual to join our contracts team as a Service Contracts Advisor. In this role, you will be the primary point of contact for our clients, providing expert assistance, resolving inquiries, and ensuring a seamless experience throughout their journey with us.

Key Responsibilities:

- Review, amend and renew service contracts including purchase order management where applicable

- System data records administration

- Prepare new service contracts and / or quotations

- Promote additional value-added services providing by the company to build customer contract database

- Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers

- Provide internal key customer account support where applicable

- Maintain warranty dates periodically following sale of new equipment, including extended warranty process

- Resolve and close customer complaints applicable to your actions

- Cross functional team working to deliver engineering excellence and high customer satisfaction

- Other ad-hoc tasks necessary to support the business

Qualifications:

* Previous experience in a customer service or support role, preferably in a service-oriented industry.

* Exceptional communication skills, both verbal and written, with a strong ability to actively listen and empathize with customers.

* Proficiency in using CRM software and other customer service tools to manage inquiries and track customer interactions.

* Strong problem-solving skills, with the ability to analyze situations, identify solutions, and escalate issues as needed.

* A customer-centric mindset with a passion for delivering exceptional service and exceeding customer expectations.

* Ability to work effectively in a fast-paced environment, prioritize tasks, and adapt to changing priorities.

* High school diploma or equivalent; additional certification or training in customer service is a plus.

Why Join Us:

* Opportunity to work with a dynamic team in a fast-growing company committed to excellence.

* Competitive compensation package with benefits, including health insurance, retirement plans, and professional development opportunities.

* Collaborative and supportive work environment where your contributions are valued and recognized.

* Ongoing training and career advancement opportunities to enhance your skills and grow within the organization.

How to Apply: If you are passionate about delivering exceptional service and thrive in a customer-focused environment, we'd love to hear from you! Please submit your resume and a cover letter outlining your relevant experience