About The Company

A well-established, leading provider of specialist training and apprenticeships exclusively for the UK legal sector.

They work with law firms across England, helping them utilise government funding (Levy & Co-investment) for programmes like Paralegal, Solicitor (SQE), CILEX, Conveyancing.

About The Apprenticeship Coach Manager Role

My client is currently looking for experienced Apprenticeship Coach Manager to join their team.

The successful candidate will be accountable and responsible for the delivery of apprenticeships in line with business objectives.

You will support the Apprenticeship Coaches, ensuring the needs of learners and employers are met.

In addition, you will be accountable for the delivery of the agreed KPIs and staff performance, reporting to the Senior Leadership team.

You will be expected to provide leadership and operational management, ensuring high-quality delivery across all apprenticeship programmes, supporting learners to achieve timely completion and maintain QAR above 65%.

Duties and Responsibilities

Team Management

· Manage performance of the Apprenticeship Coach team to meet contractual targets for timely success rates, withdrawals, breaks in learning and progressions

· Recruit, manage, and support Apprenticeship Coaches, setting and monitoring monthly KPIs

· Conduct monthly one-to-one meetings with team members to review performance and develop personal development plans

· Implement corrective measures to address underperformance

· Deliver ongoing staff training to maintain consistency in processes and practices

Quality Assurance

· Ensure compliance with DfE funding guidelines and OFSTED requirements

· Conduct regular teaching and learning observations

· Monitor functional skills delivery and support Coaches in developing learners' English and mathematics skills

· Contribute to and implement the Quality Improvement Plan

Operational Management

· Collaborate with business development department to support growth and learner recruitment

· Take responsibility for QAR rates across all programmes

· Work with Senior leaders, Sales, Compliance, Finance and Onboarding Teams to ensure cohesive service delivery

· Monitor and report on programme performance against KPIs

· Oversee day-to-day operations to ensure smooth running of apprenticeship programmes

What You Need to Succeed

· Proven track record in operations/performance management within apprenticeship delivery

· Experience of managing coaching teams delivering apprenticeships

· Demonstrable success in achieving learner start and completion targets

· Occupational experience within educational/training environment

Essential Knowledge

· Comprehensive understanding of apprenticeships and funding streams

· In-depth knowledge of OFSTED and DfE requirements

· Strong understanding of quality assurance processes in education

Essential Skills

· Advanced IT skills including proficiency with various software platforms

· Excellent communication and organisational abilities

· Strong people management capabilities

· Ability to build and maintain professional relationships with stakeholders at all levels