Job Title: Business Administrator & Customer Support Agent

Salary: £26,000

Hours:  Full times hours (37.5) permanent.

Location: Office Based, Manchester

Hours: Monday to Friday 9.00am -5.30pm

Reed are currently working with one the UK’s leading property surveyors who are currently looking for a Business Administrator/ Customer Support Agent to join their team on a permanent basis.

The purpose of this role is to support various areas/teams in the day-to-day operations to support the customer journey.

You will be responsible with admin related tasks; you will be expected to attend meetings and take calls with the aim of improving the overall journey for the customer.

Key Responsibilities:

• Administration: Providing administrative to support across the teams and to the customers
• Data Management: Maintain and update customer records, ensuring accuracy and compliance with company policies.
• Document Handling: Prepare, format, and distribute reports and correspondence
• Meeting Support: Schedule, coordinate, and attend meetings
• Customer Communications: Handle inbound and outbound queries via email, phone, and online platforms, ensuring prompt and professional responses.
• System Administration: Work across multiple platforms to enter, track, and retrieve data efficiently.
• Collaboration & Coordination: Liaise with multiple departments to facilitate seamless communication and teamwork.
• Customer Journey Enhancement: Analyse customer interactions and feedback to improve service and administrative processes.
• Retention & Relationship Management: Maintain strong business relationships and problem-solve effectively.

Benefits of Joining Our Team

• Generous Holiday Package: Including bank holidays and your birthday off.
• Health & Wellbeing Support: Access to wellness initiatives.
• Pension Scheme: Secure your future with our competitive pension offer.
• Employee Engagement: Be part of a vibrant and rewarding workplace culture.
• Annual Awards Ceremony: Celebrating achievements, fully funded by the business.
• Career Progression: Opportunities for personal and professional growth.
• Comprehensive Training: One-week induction followed by structured training.
• Team Environment: Work with an experienced, supportive, and fun-loving team.