The role of a Business development executive is to advise customers and sell a wide range of professional learning and development products to new and existing customers across various industries.
To represent the organisation through excellent product knowledge and skilful questioning to match the right product to customer needs.
(This is primarily a Business-to-Consumer (B2C) role, with some focus on Business-to-Business (B2B) relationships.)

Key Accountabilities

Customer Service - Build exceptional relationships with internal and external customers, delivering a best-in-class service.

Sales - Convert inbound enquiries from multiple sources and pursue outbound leads to convert into enrolments; recognise and maximise opportunities to increase sales.

Business Development Support - Identify potential leads and pass them to the Business Development Managers for follow-up.

Performance - Drive personal performance to achieve individual and organisational goals.

Process - Accurately process transactions in a timely and efficient manner, resolving any exceptions promptly and keeping stakeholders informed.

Administration - Undertake a range of administrative tasks with a high degree of accuracy and personal responsibility.

Continuous Improvement - Contribute positively to the team, supporting business objectives and improving efficiency of processes and systems.

Flexibility - Work flexibly within the team and across the division in line with business needs.

Qualifications, Experience & Skills

Essential

Educated to Level 3 or above, or experience in a similar role

Proven track record in a sales environment

Outbound calling and customer service experience

Skills

Customer Focused - Ability to deliver the best outcome from the customer perspective

Influence - Persuasiveness and negotiation skills

Commercial Awareness - Mature attitude with an understanding of business issues

Delivery - Accuracy, attention to detail, and ICT competence

Communication - Clear, effective, and positive when handling written and verbal enquiries

Continuous Improvement - Willingness to learn and develop new skills

Sales Ethics - Committed to ethical sales practices

Achievement - Driven to meet and exceed personal and team targets

Teamwork - Enthusiastic and collaborative team player

6. Values & Behaviours

Employees are expected to demonstrate values and behaviours that create a positive working environment and support strong customer outcomes:

Values

Integrity - Honest, trustworthy, and open

Collaboration - Respectful, cooperative, and focused on team success

Excellence - Strive for high standards, continuous improvement, and innovation

Positivity - Flexible, proactive, and solutions-focused

Sustainability - Consider long-term impact environmentally, financially, and socially

Behaviours

Aspirational - Eager to learn, adapt, and achieve potential

Respectful - Lead by example, embrace diversity, and build trust

Collaborative - Work effectively with colleagues and customers to deliver excellent outcomes