Status: Permanent

Salary: £40,000pa

Work hour: Mon to Fri, 9:00 - 17:00

Hybrid: least 2 days per week (Tuesdays and Wednesdays) at the office.

Location: West London

The role’s main aim is to support the daily logistics operations and coordinate activities between customers, external partners and our commercial team.

Logistics & Customer Service Assistant - Key Responsibilities

• Respond to customer inquiries professionally and promptly, ensuring accurate and appropriate responses—either directly or by liaising with relevant departments.
• Act as the main point of contact for delivery tracking, shipping status, and related logistics queries.
• Manage end-to-end order processing:
• Receive and validate purchase orders
• Allocate stock and arrange transport
• Prepare shipping/export documentation
• Issue order confirmations and accurate invoices in a timely manner
• Liaise daily with third-party warehouses (UK & Overseas) to coordinate dispatches, check stock availability, and resolve shipment issues.
• Maintain and update documentation databases, including Certificates of Analysis and Certificates of Origin.
• Provide general administrative support for logistics and sales teams.
• Provide backup support for the dispatch of samples.

Logistics & Customer Service Assistant - Skills and experience

• Previous experience in a logistics, customer service or order management role
• Experience with invoicing processes and customer documentation handling.
• Strong organisational and time management skills; able to meet deadlines under pressure.
• Excellent written and verbal communication skills in English; knowledge of Spanish or other European languages is a plus.
• Numerate, accurate and detail oriented.
• Good organisation skills, able to work to strict deadlines and under pressure.
• Working knowledge of Excel (basic to intermediate) and other MS Office applications.
• Working knowledge of SAP (or Oracle or Sage for invoicing) would be an advantage.
• Basic understanding of export/import regulations and documentation is desirable.
• Highly flexible, culturally adaptable and results oriented.
• Highest ethical standards. Lead by example.
• Outstanding references.

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability.

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