Ready to join the largest car brand in the world?

This is a fantastic opportunity to join the team at Lexus Swindon as a Service Advisor with amazing development opportunities and great benefits.

Lexus is the highest ranked Automotive Brand in the world and spends more on R&D than any other company. We are constantly evolving so there is always something new just around the corner!

Do you enjoy building and retaining strong relationships with customers? Do you have a passion to resolve customer issues in an efficient and effective manner?

If so, we’d love to hear from you.

Role Info:

Service AdvisorSwindon£26,000 (£35,000 OTE)Plus Company Pension, Life Insurance, Staff Discount, Training and On-Going Development, Opportunity for Fantastic Career Progression, Plus Other Excellent Benefits and Incentives

Values: Customer-Focused, Proactive, and DeterminedCompany: Largest Car Company in the World

Your Skills / Background: Customer Service, Relationship Building Skills, Passionate about the automotive industry and want to work in the world’s biggest manufacturer.

About Us:

As one of the leading Lexus Centres in the UK, we are passionate about ensuring our customers are always put first every day, everywhere.

Having achieved 1st in the country in 2023 for the Lexus Centre of Excellence Aftersales award, we are looking to continue this through 2024 by offering the very best in Customer Care, and need someone strong in this area to join our team, helping us achieve this.

Fish Brothers is a family run business and as such, treats every staff member as a valued member of the family. We currently represent 10 different Brands in the Sale and Service of their vehicles; this allows us to offer great opportunities for career progression within the Automotive Industry in the Swindon area.

Being based in the Swindon area for over 75 years, we are actively involved in all areas of the community, supporting charities such as Julia’s House, supplying kit for local sports teams and helping fund equipment for the local hospital. Putting back into the local community is very important to us.

The Opportunity:

Customers will spend more time with the service department than sales during the life cycle of their vehicle. Our service team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer.

As a Service Advisor, you will be in a key customer-facing position. When customers need help with aftersales, you’ll be their connection to the Lexus brand and values. You’ll enrich customers’ lives by keeping expectations managed and ensuring that customer issues are resolved. As a Service Advisor, we’ll count on you to manage the customer experience throughout the service/repair process, supporting customers during the life cycle of their new or used vehicle.

We are all Brand Ambassadors and live and breathe the Lexus brand and values and are by nature passionate about the products and services that we offer.

Joining us as a Service Advisor offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry’s best talent. Toyota and Lexus are the highest ranked Automotive Brands in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation. We are constantly evolving so there is always something new just around the corner!

About you:

+ Extremely organised, with great attention to detail+ Flexible, proactive and hard-working+ Strong people skills - you’re approachable and enjoy assisting colleagues+ Curious, keen to learn and apply your learning in helping customers and colleagues+ Thrive in a busy, high-pressure environment

Essential job criteria:

+ A full UK driving licence+ Eligibility to work in the UK+ Flexible to work hours required to carry out the role effectively and travel (to the training sessions)+ This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication

Experience and Qualifications:

+ Good level of general education - at least GCSE English and Maths+ IT skills (MS Word, PowerPoint and Excel)+ Previous customer-focused work experience is advantageous, however no specific industry experience is required+ Interests that support work life balance+ Knowledge of Drive or Kerridge advantageous, but not essential

Renumeration and Benefits:

+ Salary £26,000 (depending on experience)+ OTE £35,000+ Contributory Pension/life assurance scheme+ 22-26 days holiday (lifts on length of service)+ Employee car scheme+ Healthcare Cash Plan+ Staff discount on products and services+ Cycle to work scheme+ Employee referral scheme+ Customer referral scheme

Ready to join the largest car company in the world?

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR