Housing Options Triage & Support Officer

Location: Wallfields, Hertford, SG13 8EQ

Start Date: ASAP

Contract Duration: 3+ Months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £ 12.24 per day 

Job Ref: OR11066

Job Responsibilities

This role involves being the initial point of contact for individuals seeking housing advice through various communication channels such as telephone, email, or in person. Key responsibilities include:

Conducting initial assessments of customers' needs and circumstances.

Booking housing assessments and directing customers to appropriate organizations for further assistance.

Collecting necessary information and documentation to process housing register applications and allocate housing points.

Person Specification

The ideal candidate should possess the following attributes:

Ability to work from the office at least twice a week.

Strong communication skills to effectively interact with customers and stakeholders.

Proficiency in using MS Teams for virtual interviews and meetings.

Organizational skills to manage and prioritize multiple tasks efficiently.

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