Our A * Client based in the heart of Chester are looking to add a talented Credit Control Team Leader to their ranks

Objectives of the role

Responsibility for overseeing cash collection and minimising bad debt

Ensure that the provision of goods / services on credit terms is at a level that maximises turnover with minimum risk to the business

Build, maintain and promote a proactive Credit Control function

Ensure that the personnel within the team are fully trained, adhering to the department's processes, meeting objectives, coached and developed

Build, maintain and promote constructive and productive relationships with customers, field managers and Credit Controllers ensuring professional conduct is maintained

Key Responsibilities

Organise the day-to-day tasks and resources across the team to ensure objectives are met

Perform monthly 1-2-1 reviews with team members to identify any development, coaching and training needs

Monitor KPIs to ensure the team is meeting targets and provide additional support as required

Produce and review KPIs such as cash allocation, dispute resolution, inactive account reconciliations, outstanding payment plans, unpaid Rent

Ensure all processes achieve set SLA's as per compliance and company requirements

Encourage Credit Controllers as to how queries and distressed accounts should be addressed, assisting the Credit Control Manager to promote best practice

Monitor and assist team members to resolve disputed invoices

Monitor and assist completion of credit approval checks for new and existing customers

Monitoring and actioning of limited company notifications

Assist Credit Control Manager in the review, update and implementation of credit control procedures across the department and business

Monitor and attend Credit Control/BDM fortnightly reviews

Other ad hoc duties including covering other departmental roles and tasks as required

Skills and Experience

Minimum of 3 years credit control experience, preferably in a similar environment;

Minimum of 3 years supervisory experience, preferably in a similar role;

Intermediate/Advanced Excel skills

CICM qualification desirable

Experience of product release decision-making;

Excellent communication skills and demonstrably effective negotiation skills;

Strong organisational and time-management skills;

Highly self-motivated and adaptable to change;

Our A * Client based in the heart of Chester are looking to add a talented Credit Control Team Leader to their ranks

Objectives of the role

Responsibility for overseeing cash collection and minimising bad debt

Ensure that the provision of goods / services on credit terms is at a level that maximises turnover with minimum risk to the business

Build, maintain and promote a proactive Credit Control function

Ensure that the personnel within the team are fully trained, adhering to the department's processes, meeting objectives, coached and developed

Build, maintain and promote constructive and productive relationships with customers, field managers and Credit Controllers ensuring professional conduct is maintained

Key Responsibilities

Organise the day-to-day tasks and resources across the team to ensure objectives are met

Perform monthly 1-2-1 reviews with team members to identify any development, coaching and training needs

Monitor KPIs to ensure the team is meeting targets and provide additional support as required

Produce and review KPIs such as cash allocation, dispute resolution, inactive account reconciliations, outstanding payment plans, unpaid Rent

Ensure all processes achieve set SLA's as per compliance and company requirements

Encourage Credit Controllers as to how queries and distressed accounts should be addressed, assisting the Credit Control Manager to promote best practice

Monitor and assist team members to resolve disputed invoices

Monitor and assist completion of credit approval checks for new and existing customers

Monitoring and actioning of limited company notifications

Assist Credit Control Manager in the review, update and implementation of credit control procedures across the department and business

Monitor and attend Credit Control/BDM fortnightly reviews

Other ad hoc duties including covering other departmental roles and tasks as required

Skills and Experience

Minimum of 3 years credit control experience, preferably in a similar environment;

Minimum of 3 years supervisory experience, preferably in a similar role;

Intermediate/Advanced Excel skills

CICM qualification desirable

Experience of product release decision-making;

Excellent communication skills and demonstrably effective negotiation skills;

Strong organisational and time-management skills;

Highly self-motivated and adaptable to change