Role: Onsite Support Engineer (2nd & 3rd Line Support)

Location: Richmond (Hybrid Client Visits)

Salary: Up to £40,000

Are you the type of IT professional who thrives on variety? Do you enjoy solving complex technical problems one day and helping a client optimise their systems the next?

We’re looking for an Onsite Support Engineer to join a well-established IT services business, supporting SMEs across London. You’ll be delivering 2nd and 3rd line technical support across a range of environments, no two days will ever be the same.

• Variety without chaos, support a diverse portfolio of SME clients, each with unique setups, technologies, and challenges.
• Autonomy & trust, you’ll be given the freedom to plan your day and take ownership of issues through to resolution.
• Face-to-face impact, build strong client relationships and see first-hand the value you add.

• Providing onsite and occasional remote 2nd and 3rd line support to SME clients across the London area.
• Troubleshooting and resolving complex infrastructure issues across Windows Server, Office 365, networking, and more.
• Installing, configuring, and upgrading hardware and software.
• Working closely with clients to ensure systems are secure, optimised, and fit for growth.

• Proven experience in a 2nd/3rd line support role, ideally in an MSP or multi-client environment.
• Strong skills in Windows Server, Active Directory, Office 365, networking (firewalls, switches, routers), and desktop support.
• A problem-solving mindset and confidence to work independently on client sites.
• A full UK driving licence and willingness to travel across London.

• Salary up to £40,000 (depending on experience)
• Excellent benefits package
• Ongoing training and career development opportunities
• Supportive team environment with a focus on work-life balance

Even if you’re not actively looking, it’s worth a short, informal call to see if this could be your next step. Send your CV or reach out today to arrange a quick, confidential conversation.