Sales / Business Development Lead - Plumbing Supplies - Keighley

Salary circa 38k to 45k - negotiable

Monday to Friday 730am to 5pm - occasional Saturday mornings as required

Full time permanent role

SCOPE:

* Grow sales by developing existing customers and converting new ones.

* Maintain regular contact with key trade accounts and re‑engage lapsed customers.

* Convert walk‑ins into repeat buyers and reach out to local installers not yet using the branch.

* Lead the daily counter operation and ensure a consistently high customer experience.

* Set clear priorities for the sales team and keep service levels high.

* Resolve day‑to‑day issues quickly before they escalate.

* Coordinate with the warehouse to keep orders, stock, and deliveries flowing smoothly.

* Allocate tasks between sales and warehouse staff to avoid bottlenecks.

* Step onto the counter when needed to support busy periods.

* Become the main commercial driver of the branch, growing sales and customer loyalty.

* Take the lead on key customer relationships and understand their ongoing job needs.

* Bring more structure and consistency to daily operations and service levels.

* Act as the first point of contact for routine decisions, reducing reliance on the owner.

* Identify new opportunities and improvements that help the branch grow over time.

IDEAL EXPERIENCE:

* Experience in a plumbers' merchant, builders' merchant, electrical wholesaler, or similar trade counter environment OR strong senior retail/operational experience in a fast‑paced setting.

* Comfortable leading a counter team, setting daily priorities, and solving problems without needing a formal manager title.

* Commercial mindset with proven ability to grow sales, build customer relationships, and spot new opportunities.

* Strong communicator who can engage installers, convert walk‑ins, and proactively follow up with customers.

* Organised, methodical, and calm under pressure — able to keep the branch moving smoothly.

* Willing to learn plumbing & heating products quickly if not already experienced