We are recruiting for a Head Concierge role in South West London for a large residential development.

Salary: £35,000 - £38,000 per annum

Description:

• Lead, train, and motivate a team of concierges, porters, and front-of-house staff.
• Develop and implement service standards, ensuring consistency across all shifts.
• Manage staff schedules, performance reviews, and ongoing training programs.
• Serve as the primary point of contact for residents, guests, and VIPs.
• Anticipate resident needs and provide personalized services (e.g., reservations, deliveries, transport, event coordination).
• Handle resident feedback, complaints, and requests with professionalism and discretion.
• Oversee daily front desk operations, ensuring a polished and welcoming environment.
• Coordinate building access, deliveries, and visitor management systems.

Requirements:

• Experience in Residential or 5* Hotels.
• Reliable and timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.