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DATE ADDED: Thu 13/09/2018

Customer Service Advisor

Manchester, UK
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COMPANY: SOPRA STERIA RECRUITMENT LIMITED

JOB TYPE: Permanent

SALARY: From £19,000 to £21,000 per annum

Manchester M1

Customer Service Advisor

£19,000 - £21,000 + Bonus

Established and Leading business in Manchester looking for experienced Customer Service Advisor with call centre experience. As a Customer Service Advisor you will provide professional and amazing customer service to customers on the phone. You will be providing customer support to our customers on the phone in our Contact Centre.

Ideal candidate – Customer Service Advisor


·Working between 10:00AM – 18:00AM Monday – Friday (No Weekends)


·Minimum 1 year Contact centre Experience in sales or Customer Service


·Providing fantastic service and support to our customers over the phone in our contact centre


·Experience dealing with different customer queries and resolving within agreed process and SLA


·Able to work in a fast paced FCA regulated environment and a quick learner


·Work as part of a team and own Initiative

Role and Responsibilities - Customer Service Advisor


·Dealing with everyday customer queries and providing resolution to customers using excellent customer service skills and communication skills


·Providing customer service over the telephone in a professional manner


·Inbound call handling, Achieving KPI targets such as AHT and Customer satisfaction


·Resolving customer service queries and communication with other departments



Role: Customer Service Advisor
Job Type: Permanent
Location: Manchester, North West

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