Allocations Coordinator - Housing

Salary £34,188

Location Hybrid - Milton Keynes

Permanent, Full Time

Do you have experience in housing allocations or lettings and enjoy working in a fast-paced, customer-focused environment? Join Amplius as an Allocations Coordinator, where you’ll manage end-to-end lettings and support customers through key housing moves. You’ll work closely with colleagues, local authorities, and partners to deliver efficient services that help create safe, stable, and thriving communities.

Salary: £34,188 per year

Contract: Permanent, full time

Your week: 36.25 hours Monday – Friday 8.45am – 5pm

Location: Hybrid with a weekly presence in our Milton Keynes office

Snapshot of your role

• Manage the full lettings process, from marketing and advertising properties through to customer sign-up.
• Minimise void times by ensuring properties are allocated and re-let efficiently while maintaining quality standards.
• Oversee tenancy terminations, ensuring legal compliance and providing advice and support to customers.
• Ensure all allocations meet legal, regulatory, and organisational policy requirements, challenging unsuitable nominations where needed.
• Work collaboratively with internal teams, local authorities, and partner agencies to deliver smooth and timely allocations.
• Support relocation projects, including regeneration schemes and planned or emergency decants, ensuring moves are completed to agreed timelines.
• Maintain accurate and confidential records, report on lettings data, and provide responsive support to resolve customer queries, complaints, and additional needs.

What you’ll need to thrive in this role

• CIH Level 2 qualification (achieved, working towards, or willing to work towards).
• Good knowledge and practical experience of lettings, allocations, and relocations within a housing setting.
• Strong understanding of housing and tenancy law, including nomination agreements and compliance requirements.
• Up-to-date knowledge of the regulatory environment, with the ability to apply changes in practice.
• Experience of working with local authorities and external partners to deliver services.
• Ability to use housing management systems effectively and maintain accurate records.
• A collaborative approach, with the ability to work across teams to deliver consistent services.
• Resilience and adaptability, with the ability to stay focused and effective under pressure, including travel across the region as required.

DBS clearance is required for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 22 April

Interviews: 28 April

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.