Witney, Oxfordshire (with 1 day per week in Henley)

* Salary: £40,000 - £45,000 per annum

* Hours: Full-time

The Burford Recruitment Company is delighted to be working with a highly respected financial services organisation to recruit an experienced 2nd Line IT Systems Support Engineer.

This is an excellent opportunity for a motivated IT professional to join a supportive in-house team, providing technical support across multiple sites and contributing to the ongoing development of the company's IT systems.

The Role

As part of a small, collaborative IT team, you will provide second-line technical support (with occasional involvement in third-line escalations) to colleagues across the business. You will handle a wide range of technical issues, ensuring high standards of service while supporting the organisation's growth and IT strategy.

Key responsibilities include:

* Providing 2nd line response to IT queries via phone, remote access, and deskside support.

* Installing and configuring hardware, software, systems, networks, printers, and scanners.

* Supporting the company's Microsoft Cloud and Azure environment.

* Escalating recurring issues to senior IT colleagues as required.

* Contributing to IT development projects and business continuity planning.

* Building effective relationships with third-party IT suppliers.

* Identifying areas for improvement and suggesting service enhancements.

* Working primarily in Witney (4 days per week) with 1 day per week in Henley, plus occasional travel to other offices.

* Providing occasional out-of-hours support when necessary.

About You

We are seeking a confident, proactive IT professional with:

* Strong knowledge of Windows OS (server and client).

* Proficiency in Microsoft Word, Excel, Outlook, and ideally Microsoft 365.

* Experience supporting servers, networks, firewalls, desktops, laptops, thin clients, and printers.

* Excellent communication skills with the ability to provide clear, user-friendly support.

* A methodical, detail-focused approach, and the ability to work well under pressure.

* A flexible, positive attitude and the ability to work effectively within a small team.

Desirable:

* Knowledge of Citrix and VMWare (or similar virtualisation technologies).

* Previous experience within financial services.

Why Join?

This is a fantastic opportunity to join a close-knit IT team where your skills will be valued, your contributions recognised, and your work will have a direct impact on the smooth running of the business. You will enjoy a varied role, professional development opportunities, and a supportive environment that values both technical expertise and collaboration.

To discuss IT Support Engineer jobs in Witney or other IT Support Engineer jobs in the Cotswolds, or to advertise a IT Support Engineer vacancy in or around the Cotswolds, contact one of our specialist consultants