Aftersales Manager - Brighton

Salary: £50,000 - £66,000 OTE (Basic + Bonus)
Location: Brighton
Job Type: Full-time, Permanent

Job Description

Pembrook Resourcing are currently seeking an experienced and driven Aftersales Manager to join our client's busy dealership in the Brighton area. This is an excellent opportunity for a proven aftersales professional to lead a successful Service and Parts operation within a fast-paced environment.

The successful candidate will be responsible for overseeing the day-to-day running of the aftersales department, ensuring high levels of customer satisfaction, operational efficiency, and profitability.

Key Responsibilities

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Managing the Service and Parts departments to achieve KPIs and profit targets.

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Driving performance across Service Advisors, Technicians, and Parts teams.

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Ensuring an exceptional level of customer service and satisfaction (CSI).

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Monitoring workshop efficiency, productivity, and utilisation.

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Managing budgets, costs, and departmental profitability.

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Ensuring compliance with manufacturer standards and company processes.

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Recruiting, training, and developing aftersales staff.

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Handling escalated customer concerns professionally and effectively.

Requirements

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Previous experience as an Aftersales Manager or Senior Service Manager within a dealership.

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Strong leadership and team management skills.

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Proven track record of achieving KPIs and driving performance.

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Excellent understanding of workshop and parts operations.

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Strong organisational and problem-solving abilities.

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Full UK driving licence.

What's On Offer

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£50,000 - £66,000 OTE with strong bonus structure.

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Company car or car allowance.

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Monday-Friday role with occasional Saturdays as required.

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Ongoing manufacturer training and development.

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Opportunity to join a well-established dealer group with progression opportunities