Operations Manager - Homeless Prevention 📍 Location: North West London (Hybrid working available)
📅 Contract: 3 to 6 Month Ongoing Contract
🕘 Hours: Monday to Friday, 9am - 5pm
💷 Pay Rate: £415 p/d via umbrella

About the Role: We are seeking an experienced and dynamic Operations Manager to lead the Homeless Prevention and Housing Allocations Teams for a Local Authority in North London. This is a key leadership role responsible for delivering proactive housing advice, homelessness prevention, and statutory housing assessments to residents in need.
You'll manage the delivery of housing allocation and re-housing services, maintain the housing register and transfer lists, and ensure the service remains responsive and resident-focused, within the available resources.
This is a fantastic opportunity to join a forward-thinking service dedicated to continuous improvement, team development, and putting residents first.

Key Responsibilities:
Lead and manage the Homeless Prevention and Housing Allocations Teams.
Deliver a responsive, accurate, and efficient housing advice and homelessness prevention service.
Ensure effective management of housing allocation services, including the housing register and transfer list.
Embed council policies and strategic objectives into daily team operations.
Drive performance improvements, tackle underperformance, and promote a modern, customer-focused service.
Maintain transparent and consistent decision-making through housing access panels.
Support joint working with other council departments, including social care.Experience Required:
Proven experience managing demand-led, frontline housing or support services.
Strong background in complex casework and the use of case management systems.
Track record of service improvement and change management in a housing or similar public sector environment.
Experience in managing multi-disciplinary projects with external partners.
Competent in managing complex budgets effectively.Key Skills & Knowledge:
Strong understanding of housing and homelessness legislation, policy, and best practice.
Ability to translate complex policy and legislation into local procedures.
Excellent people management skills with the ability to build high-performing teams.
Collaborative working skills across departments, particularly with social care teams.
Demonstrated expertise in service innovation and performance management.
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email