3rd Line Engineer

Up to £43,000

Bristol - Hybrid

We're working with a wellestablished MSP in Bristol that's in an exciting phase of expansion. They're looking for a wellrounded 3rd Line Engineer to join their team and play a key role in supporting their growing client base.

As a 3rd Line Engineer, you'll handle a variety of technical challenges, from complex troubleshooting to solution design across a diverse range of technologies and customers. You'll work in a supportive environment that encourages growth and development, with a hybrid working setup that offers the best of both worlds.

Key Responsibilities:

* Acting as a senior point of escalation for the service desk and field engineering teams

* Troubleshooting complex issues across Microsoft 365, Windows Server environments, networks, and more

* Designing and implementing technical solutions to meet client needs

* Building strong relationships with customers and ensuring excellent service delivery

* Contributing to documentation and knowledge sharing to drive continuous improvement

* Supporting project work, migrations, and upgrades when required

Key Requirements:

* Proven experience in a 3rd Line role within an MSP or similar environment

* Split between BAU & Project work

* Strong understanding of Microsoft 365, Windows Server, networking, and troubleshooting across a range of technologies

* Confident stake holder management

* Excellent communication skills and the ability to build rapport with clients

* A proactive, problem-solving mindset and the ability to take ownership of issues

If you're ready to take on your next challenge please apply for immediate consideration