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DATE ADDED: Sat 13/10/2018

Operations/ Customer Service Assistant

Fairfax, USA
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COMPANY: ROCS

Job Description

 

Why You Want to Work Here:

This is an awesome opportunity for a recent graduate that is looking to make an impact on a growing company. We have an aggressive growth plan in the coming year and you will have the opportunity to influence strategic decisions. If you are proactive, customer centric, have the ability to see potential for improvement and present solutions, this is the place for you!

Responsibilities of Operations / Customer Service Assistant:

  • Managing inventory levels and shipment status on the various Marketplaces, including updating inventory and doing dropships
  • Manage replenishments from domestic warehouses to Amazon
  • Work directly with the warehouse/s to address existing or potential customer issues, including sending parts to customers
  • Manage and improve customer reviews process, including the returns process
  • Submit office and Marketing expense reports
  • Answer customer calls, email, and chat (if applicable) via our Zendesk app and phone lines when the lines are busy or our head of Customer Service is out
  • Assist in product development communications with factories

Additional Duties of Operations / Customer Service Assistant:

  • Various data entry projects to support Operations and Marketing
  • Various Creative and Marketing projects, which may include updating marketplaces
  • Submit tickets to outside partners like building management and Canon
  • Assemble samples 

Qualifications of Operations / Customer Service Assistant:

  • Completed Bachelor's degree from a four-year university (3.0 GPA minimum) 
  • Knowledge of the online shopping experience
  • Strong written English
  • Strong problem-solving abilities 
  • Previous customer service experience


Role: Operations/ Customer Service Assistant
Job Type:
Location: Fairfax,

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