Pertemps Network Group are delighted to be assisting a reputable housing provider in the recruitment of an experienced and customer-focused Sheltered Housing Officer on a long term temporary basis. This is an exciting opportunity to deliver an enhanced tenancy and estate management service supporting older and vulnerable residents within sheltered housing schemes.Location: LondonPay: £22 - £22.18 PAYEWorking Arrangement: Full-time (x5 days on Site)The role focuses on improving the quality of life for residents, maintaining safe and well-managed schemes, and ensuring tenants can access the full range of housing and support services available to them.Key ResponsibilitiesEnhanced Housing & Support Services

• Deliver a comprehensive and proactive housing management service tailored to older and vulnerable residents.
• Support tenants to maintain their tenancy and access essential services and interventions.
• Facilitate social activities and promote community engagement within schemes.

Scheme & Estate Management

• Conduct regular inspections to ensure schemes remain safe, secure, clean, and well maintained.
• Act as the primary point of contact for repairs for residents unable to report issues themselves.
• Coordinate a handy-person service for tailored property support.

Tenancy & Lettings Management

• Manage the full lettings process: viewings, voids, sign-ups, resettlement, and tenancy changes.
• Identify and report tenancy breaches, anti-social behaviour, and illegal occupancy.
• Provide clear information to new customers about scheme facilities and tenancy matters.

Rent Management

• Maximise rental income by proactively managing rent accounts.
• Alert tenants to rent arrears, provide advice on payment methods, and signpost benefits support.
• Prepare and deliver rent-related correspondence and notices as required.

Compliance, Safety & Service Improvement

• Ensure all activities align with organisational policies, procedures, and safeguarding principles.
• Record key tasks, monitor performance data, and contribute to continuous service improvement.
• Build strong relationships with internal teams, partners, residents’ groups, care providers, and local organisations.

Essential Qualifications & Experience

1. GCSE/O-Level, NVQ Level 3, or equivalent experience.
2. Experience in a customer-facing role, ideally with older or vulnerable customers.
3. Understanding of housing management and safeguarding principles.
4. Confident using IT systems to record and retrieve information quickly and accurately.

Skills & Personal Attributes

• Highly organised and able to work flexibly under pressure.
• Excellent verbal and written communication skills, with a sensitive and empathetic approach.
• Strong customer-care ethos and commitment to delivering high-quality services.
• Problem-solver with good judgement and decision-making ability.
• Self-motivated, persuasive, and able to work well both independently and in a team.

Ready to make a real impact in sheltered housing? Apply Now and take the next step in your career.