Customs Clearance Supervisor - Lichfield - Up to £40,000

As a Customs Clearance Supervisor, you will oversee the customs department, ensuring that all customs requirements are carried out in a timely and compliant manner. You will also manage a team, identify issues, and implement operational changes to improve efficiency.

You will be responsible for your team's operational activities, meeting targets, and ensuring that high-quality standards are consistently maintained. Your role involves liaising closely with the Operations team, customers, and suppliers to ensure all relevant customs documents are generated and systems are updated.

Job type: Permanent

Hours: 08:30 - 17:30 Monday to Friday

Salary: Up to £40,000 (DOE)

Hybrid working: Available after completion of probation

Key Responsibilities:

Support and advise customers/suppliers on all international import/export customs queries

Promote and advise customers on the Customs Consortium

Ensure excellent customer service with proactive communication

Complete declarations accurately and within required time frames

Provide outstanding customer service and advise on declaration completion, VAT, and duty payments

Identify and resolve any customs issues that may cause shipment delays

Build, develop, and support the customs team, focusing on continuous improvement

Conduct one-to-one meetings with team members to discuss performance and gather feedback

Ensure files are ready for invoicing in time for month-end

Monitor, analyze, and report on departmental data

Present a monthly summary to the Operations Director

Ensure compliance with HMRC and other relevant authorities

Create training materials and provide internal training when necessary

Conduct internal audits to ensure compliance with company and regulatory requirements

Use customer reports to evaluate departmental client bases and revenue distribution

Visit clients to strengthen relationships and develop business opportunities

Supervision:

Assist and train others in the team

Serve as the first point of contact for escalations within the team or with customers

Resolve operational and administrative queries promptly

Handle more complex enquiries and issues

Conduct regular performance management and development reviews

Skills & Experience required:

Strong knowledge of customs processes (European, Sea, and Air)

Right to work in the UK (No sponsorship on offer)
Experience with different types of customs entries and documentation

Good understanding of import VAT, duty, and quotas

Familiarity with customs platforms and software

Ability to build relationships quickly with customers and suppliers

Strong organisational and time-management skills

Ability to work effectively in a target-driven environment

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy