Senior Complaints Officer

12 month FTC

Medway, Kent/ Hybrid

37 hours pw

£42,000 per annum

Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Senior Complaints Officer on a 12 month basis.

The role offers 2 days home working, and 3 in their offices.

Responsibilities of the Senior Complaints Officer:

Managing a team of x2 Complaints Invesigators
Managing stage 2 level housing complaints
Following the Housing Ombudsman Complaint Handling Code
Ensuring thorough and consistent investigations into complaints
Providing formal written responses
Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
Collating information and accurately updating systems
Recording and following up on complaints
Providing analysis and report findings to senior management on complaints and dissatisfaction Requirements of the Senior Complaints Officer includes:

Knowledge of Housing Ombudsman Complaint Handling Code
Knowledge of resolving customer complaints
Previous experience resolving Stage 1 and Stage 2 level complaints within a housing environment

Please apply now to express your interest, or contact Bethan Hall at Hamilton Woods Associates for further information