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DATE ADDED: Thu 27/09/2018

Service Manager

Salt Lake City, USA
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COMPANY: FRIENDLY PLUMBER HEATING & AIR

Job Description
  • This position will be over plumbing install crews, HVAC install crews, plumbing techs, and HVAC techs.
  • Any technical related questions regarding service or install will be directed to this person.
  • Train on HVAC and plumbing product knowledge.
  • Raise customer experience
  • Coach on increasing technician and installers technical ability
  • Coach on how to avoid customer concerns and increase customer experience while performing services.
  • Coach how to constructively communicate with dispatch.
  • Any concerns with training or feedback to dispatch will be communicated through office manager.
  • Advocate good communication between mangers group to resolve any issues.
  • Understand sales structure and process in each department.
  • Deal with customer service complaints working with the office manager to handle these issues to have a good outcome for company and customer.
  • Work hand and hand with dispatch communicating training schedules.
  • Look to company core values to make decisions in this job position.
  • Facilitate company culture
  • Run sales product training meetings
  • Appearance will be tech uniform
  • Lead by example
  • Work day will start at 7 am
  • Min 40 hour work week

 

Qualities to have:

 

  • Live, eat, and breathe the core values
  • Be disciplined
  • Have high standards for outlook and team
  • Goal oriented with a can do attitude
  • Be a leader of the organization moving the company forward
  • Be able to think through problem situations
  •  

Company Description
We are a company that lives up to our name. We are fast, we are Friendly, and we are here for each other!

We are THAT company. The one that believes if you treat the employees right then they will treat our customers right. Our true customer is YOU, the person who works day in and day out to provide you and your family with a better life.

A place to come and enjoy your surroundings with people who care deeply about your success! If you're looking to get into a trade or looking to make a change to a place where you can feel appreciated for your hard work and have a true opportunity to work your way up to any position you desire we are the company that wants to help get you there.

We believe in personal and professional growth and development. Our core purpose is to inspire our team to grow and to care.


Role: Service Manager
Job Type:
Location: Salt Lake City,

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