Role: Tenancy Coordinator

Location: Barnstaple and surrounding areas

Salary: Up to £25,567.20 per annum plus essential car user allowance

Hours: 37 hours per week

Contract: Fixed Term – 6 months Maternity Cover

The Role

We are now looking to recruit a Tenancy Co-ordinator, to join our Neighbourhoods Team. You will be responsible for Tenancy Changes such as successions, name changes and updates to our housing management system and low level anti-social behaviour (ASB)including neighbourhood disputes.

The main responsibilities of the role are:

• To ensure a high-quality customer focused and responsive service is provided when dealing with customers enquiries that relate to the Neighbourhood Team.
• Responsible for low level ASB to include Neighbour disputes.
• Responsible for Tenancy Changes such as successions, name changes and updates to Cx.
• To assist in Estate Inspections and Health and Safety Inspections on patch.
• Responsible for Starter tenancy reviews and Post Tenancy visits including inspection of property.
• To act as the main point of contact for Neighbourhood Customers.

About You

• Previous experience working in a front-line housing service or previous experience working in a front-line customer service position.
• Good inter-personal and people skills.
• Ability to collate, prepare and present information in a clear and logical format.
• Good listening skills and an ability to empathise.

Benefits

• 27 days holiday plus bank holidays
• 7% Employer contribution Pension
• Cash Plan of up to £1600 per year
• Employee Assistance Programme (EAP)
• Health & Wellbeing Support
• Family Friendly Policies
• Cycle to Work Scheme
• Tech Scheme
• Refer a Friend Scheme

The successful candidate will be required to complete an Enhanced DBS check.

Closing date: Thursday, 19 March 2026 – 09:00

Interviews: 23 March 2026

We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.