MMP Consultancy are looking to recruit a Tenancy Specialist to join a fantastic Housing Provider based in South London. This is a temporary contract, offering flexible working from both office and home.

As a Tenancy Specialist, you will play a vital role in delivering high-quality tenancy management services.

Duties:

Managing all tenancy fraud, sub-letting and RTB fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally.
The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action.
Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims
Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs.
Represent the client at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required.
Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc
Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response.
Liaising with internal and external agencies such as Women's Aid, NFI, local authorities, mediation, solicitors or support services.
Experience Required:

An excellent understanding of anti-social behaviour and/or tenancy fraud
Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair.
Knowledge and understanding of Data Protection and how it applies in investigation work
Experience of investigative interviewing, ideally for fraud and/or ASB
Good organisational skills with ability to manage a varied workload and keep full, accurate and up to date records
Experience of preparing and presenting cases at court
Experience of successful case management with positive outcomes
A Counter Fraud Specialist qualification or working towards on is desirable