Job Title: Hire Controller
Location: Leeds
Salary: £28,000 - £32,000
Hours: Full-time, Monday-Friday

About Us:
We're a well-established, independent equipment rental company serving the construction industry with a strong reputation for reliability, service, and customer focus. Due to continued growth, we're looking for a Hire Controller to join our close-knit team.

The Role:
As a Hire Controller, you'll be the linchpin of our daily operations - coordinating equipment hire, managing customer accounts, and ensuring every hire runs smoothly. You'll work closely with our clients, drivers, and workshop staff to deliver a seamless service from enquiry to collection.

Key Responsibilities:

* Handle incoming hire enquiries via phone and email

* Generate hire quotes and process bookings

* Schedule deliveries and collections with our drivers

* Maintain accurate records of equipment availability and usage

* Build strong relationships with new and existing customers

* Liaise with workshop to ensure equipment is ready and safe for hire

* Deal with breakdowns or off-hires in a professional and timely manner

About You:

* Previous experience in a hire desk, plant hire, or construction rental environment

* Strong organisational skills and attention to detail

* Excellent communication skills and a proactive attitude

* Confident using hire management systems (experience with Syrinx, MCS, or similar is a bonus)

* Calm under pressure and able to juggle multiple tasks at once

* A genuine team player who's happy to muck in when needed

Why Join Us?

* Friendly, supportive working environment

* Varied, hands-on role with real responsibility

* Room to grow with the business

* Recognition for your input - you're not just a number here