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Date Added: Mon 12/02/2024

Customer Sales Support Account Manager

Malmesbury, SN16, UK
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Job Type: Permanent, Full Time

Salary: £28000 - £30000/annum plus bonus

Customer Support Account Manager required £30k Monday to Friday hybrid option once trained working 2/3 days from home

This role has responsibilities in several areas as follows:

Customer Contact and Vendor Relationship Management: Working in close partnership with Account managers, ensure NHS Trusts & large non-NHS vendor collections run smoothly, have regular contact & maintain positive relationships with all key stakeholders.
Drive direct sales via 3rd Party portals: Identify suitable products, set pricing, merchandise effectively & manage customer requests in a timely manner

Responsibilities include:

Maintain positive relationships with all key stakeholders and high priority active Vendors
Resolve customer queries in advance of collection scheduling, managing consignments and updating vendors where specifically required.
Vendor reporting: stock and financial reports provided to Vendors on behalf of the sales team
Triage leads from "contact us" vendor enquiries, dealing with simple leads & passing higher value opportunities (£25k+) to Sales Team for follow up
Gathering account details for new vendors and maintaining CRM records of all contacts
Identify vendors not in regular contact, working with account managers to make outbound calls
Identify upcoming large stock opportunities & pass to Account Managers to follow up
Support quality control checks of webcast sales (quantities, labels, spelling etc)
Leading relationship with 3rd party sales platforms & acting as subject matter expert on functionality
Identify and highlight suitable stock for Retail sale and coordinate with Account Managers to agree pricing
Manage customer enquiries including technical information on specific equipment (with support of Medical Engineering) & support specific equipment sourcing requests
Capture & pass on customer packing requests.
Continuously improving efficient & effective communication processes for customer queries with consideration of ongoing Marketing activity
Conduct webcast sales clerking when required, and support auctioneers
Support after sales administration as required

Person Specification

Good knowledge of a broad range of medical equipment & awareness of the UK Healthcare market
Strong personal drive with a hands-on, detail oriented, analytical approach.
Commercially minded with proven sales experience
Strong organisational & problem-solving skills
Strong relationship management skills


Extensive sales experience
Extensive knowledge of medical device brands / equipment types & NHS structure
Familiarity with doing business on eCommerce platforms

Acorn by Synergie acts as an employment agency for permanent recruitment
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