We are seeking an exceptional, people-focused Domiciliary Care Operations Manager to lead and elevate one of the area’s top care services. This is a pivotal leadership role responsible for ensuring the delivery of safe, compassionate, and high-quality care to individuals in their own homes.

You will combine strategic oversight with hands-on leadership, driving operational excellence, regulatory compliance, and outstanding client and staff experiences.

Duties:

• Provide inspirational leadership to the care and office team
• Foster a positive, inclusive, and high-performance culture
• Lead recruitment, onboarding, and retention strategies to build a strong care team
• Oversee day-to-day operations of domiciliary care services
• Ensure efficient rota planning and resource allocation
• Monitor service delivery against KPIs, continuously improving performance
• Ensure highest levels of quality and compliance with regulatory standards
• Lead on quality assurance processes
• Champion person-centred care and safeguarding best practices
• Build strong relationships with clients, families, local authorities, and healthcare professionals
• Handle escalations and resolve complaints with professionalism and empathy
• Represent the organisation within the community and at partnership meetings
• Analyse operational data to inform decision-making and drive improvements
• Contribute to business development and service expansion initiatives
• Manage budgets and ensure financial sustainability

Experience:

• Ideally we would like to see proven experience in domiciliary care or community-based services, however, we are open to see candidates from other sectors
• Strong leadership and team management skills
• Ideally an in-depth knowledge of care regulations
• Excellent organisational and problem-solving abilities
• Compassionate, resilient, and adaptable approach
• Commercial awareness and budget management experience

This is more than just a management role, it's an opportunity to make a meaningful difference in people’s lives every day. You’ll play a crucial part in ensuring individuals can live independently, safely, and with dignity in their own homes.

Salary dependent on experience but will sit in the region of £50,000 - £55,000 + a lucrative bonus scheme and great benefits.