Senior Social Media Specialist (Dutch, French and English Speaker)

Location: London
Contract: 6-Month FTC
Hours: 40 hours per week
Operational Hours: Monday-Friday, 8am-4:30pm (with wider rota flexibility required)

Salary £30,000

Overview

We are recruiting a Senior Social Media Specialist to support a leading global client in expanding their social media presence across the Benelux region. This role focuses particularly on community management for the Netherlands and requires native-level Dutch, along with strong English and French skills. Starting January 2026, you will act as the primary contact for all customer interactions across social channels.

This is a varied and fast-paced role where you will manage proactive and reactive conversations, oversee community engagement, respond to customer enquiries, and maintain brand tone of voice while meeting strict service levels. You will also support social reporting, trend monitoring, and cross-department collaboration to ensure a seamless customer experience.

Key Responsibilities

Manage online communities across the Benelux region, primarily supporting Dutch-language interactions

Lead proactive and reactive engagement across multiple social media platforms

Respond to customer enquiries and complaints in line with brand tone of voice and service level agreements

Schedule and publish content using social media management tools

Tag, categorise and track interactions while monitoring sentiment and performance

Conduct social listening to identify trends, sentiment drivers and potential issues

Produce regular reports on KPIs, engagement, sentiment, and customer insights

Collaborate with customer service teams to streamline workflows and ensure consistency across channels

Support the creation and maintenance of knowledge-base materials and training content

Contribute to ongoing improvements, best-practice sharing, and operational efficiency

Skills & Experience Required

Minimum 5 years' experience in social media management or community management for consumer brands

High level Dutch, with strong English and French proficiency

Confident using Sprout Social or similar scheduling/listening tools

In-depth knowledge of platform algorithms, best practices, and community guidelines

Strong analytical skills with the ability to transform data into actionable insights

Excellent written and verbal communication skills across multiple languages

Proactive, collaborative, and adaptable in a fast-moving, high-volume environment

Comfortable working flexibly, including supporting evening and weekend cover when required

Passionate about innovation, digital engagement, and continuous improvement

What's In It For You?

Friendly, sociable working culture

Full training and onboarding provided

Pension scheme

Eye test vouchers and lifestyle discounts

Discounted gym membership

Charity involvement and fundraising activity

Perkbox recognition scheme

Cycle to work scheme

"Recommend a Friend" bonus

Opportunities to develop and progress over time

INDCP