Job Title: Freight ForwarderLocation: NewtownabbeyDepartment: Logistics / Supply ChainReports To: Operations Manager / Logistics Manager

Working hours: Monday to Friday 9am-5pm

Salary: from £30,000 (dependant on experience)

Overview

We are seeking a highly organised and proactive Freight Forwarder to coordinate the efficient movement of goods across domestic and international supply chains. The ideal candidate will manage end-to-end shipment processes, liaise with carriers and customers, and ensure all documentation is accurate and compliant with global regulations.

Key Responsibilities

Shipment Coordination

• Arrange and manage shipments.
• Coordinate with carriers, hauliers, airlines, and shipping lines to secure bookings.
• Monitor cargo movements and provide customers with timely updates.

Customer Service

• Act as the main point of contact for clients, providing professional communication and problem-solving support.
• Prepare quotations, handle rate requests, and offer transport solutions tailored to customer needs.
• Manage expectations around delivery times, delays, or issues.

Documentation & Compliance

• Prepare and process all required shipping documentation.
• Ensure compliance with import/export regulations, trade agreements, and customs requirements.
• Maintain accurate records according to company and legal standards.

Operational Administration

• Create job files, input data into freight management systems, and maintain internal systems.
• Verify charges, check supplier invoices, and support billing accuracy.
• Track shipments and troubleshoot logistical disruptions.

Carrier & Supplier Liaison

• Build and maintain strong relationships with carriers, agents, and service providers.
• Negotiate transport rates where appropriate.
• Monitor service performance and escalate issues when needed.

Skills & Experience Required

Essential

• Experience in freight forwarding, logistics, or transport operations.
• Knowledge of international shipping processes and Incoterms.
• Strong understanding of customs procedures and documentation.
• Excellent communication skills and customer service mindset.
• High level of accuracy and strong attention to detail.
• Ability to multitask and manage deadlines in a fast-paced environment.
• Proficiency in Microsoft Office and logistics software systems.

Desirable

• Experience in a specific mode (air freight, sea freight, road freight, multimodal).
• Customs brokerage experience or qualifications.
• Strong problem-solving skills and the ability to remain calm under pressure.

Key Competencies

• Organisation & time management
• Customer focus
• Communication & teamwork
• Initiative & problem solving
• Accuracy & compliance awareness