This role is about managing the house,the cleaners, the suppliers and assisting the guests.This is a large luxury country house used as a high end holiday let.
It is near the village of Berkeley in South Gloucestershire

It will suit someone personable who is good with people who has some customer facing experience that may be in hospitlity or retail or another customer facing role. It is flexible hours except for the check ins which usually happen on a Friday between 3-6pm. it is supported by our main office and the house ops manager.

Requirements

Need to be available on Fridays 3-6pm & some hours in the week

Available by phone for guest questions at the weekend- our office also supports.

Emails /Admin can be done any time that suits

Own Car to get to and from the property.

Own Computer (we can provide printer, paper ,ink folders as required)

Admin duties

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Point of contact for booking confirmation from K&T

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Send out guest pre-arrival communications and answer any guest questions

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Book the cleaners

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Order laundry via the online platform to ensure we have correct in storage

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Organise compliance visits - eg boiler servicing, alarm servicing etc (we have a schedule)

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Organise and maintenance and repairs as required

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Liaise with kate & toms about damages and replacements or any guest complaints

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Order house supplies & equipment via the office

Guest support

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Friday check in and meet and greet - 4-6pm *time agreed with guests*

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Welcome pack purchase and install (separate £25 to cover welcome pack)

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Available on phone over weekend for guest questions or issues

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Call suppliers to trouble shoot any issues as required

This is an invoiced role- count up hours each week and invoice weekly £20 an hour plus an extra £25 for the welcome pack purchase.

Approximate hours 10- per week Friday's Mondays

Extra hours paid for call outs