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Date Added: YESTERDAY

Vending / Field Service Engineer

Loughborough, LE11, UK
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Company: BRODERICK GROUP LIMITED

Job Type: Permanent, Full Time

Job Title: Vending / Field Service Engineer

Location: Loughborough and surrounding areas

Salary: Competitive

Job Type: Permanent, Full Time

Schedule: Day shift, Monday to Friday, Weekend availability

Work Location: In Person

About us:

Broderick's are a vibrant, successful and growing family-run business. We do things in different ways and we have jobs like no others! We welcome new ideas and proactivity to grow together, us as business and you as professional.

About the role:

We are now recruiting for an Engineer to look after our machines in Loughborough and surrounding areas. This role will appeal to a self-motivated individual who is proactive and works well under pressure. You will be customer focused and able to work towards agreed SLAs to enable you to offer the highest level of customer service.

Responsibilities:

You will be responsible for the service and maintenance of our vending machines with the following;

Respond to machine faults/failures within agreed SLA
Focus and accountability on quality, standards and continual improvement
Working closely with the operations team to ensure delivery of excellent customer service
Train staff on DIY sites showing them the operational features of the equipment/machines once installed
Communicate with the Service Desk on ensuring the completion of calls and update the in-house system working towards a first-time fault resolution
Support with site surveys and machine installations when applicable
Be smart and presentable at all times with a flexible approach to work
Provide cover to other areas as required by service desk to cover for holiday/sicknessPerson Specification & Qualifications

Minimum of 2 years technical and mechanical engineering experience essential, vending Industry experience preferred
Basic electrical understanding and experience essential, advanced electrical engineering desirable
Certifications and/or qualifications preferred in the following areas: Engineering/Mechanical/Electrical/Health & Safety/Quality/IT including electrical safety and PAT testing
Excellent communication skills with a focus on customer service
Excellent IT skills essential
Digital media experience an advantage
A problem solver with a can-do approach
A good team player who strives to deliver company goal and objectives
Self-motivated, able to respond and adapt promptly and easily to change, with a positive attitude and approach
Industry manufacture experience an advantage but full training will be providedExperience:

Electrical engineering: 1 year (preferred)
Mechanical engineering: 1 year (preferred)
Vending engineering: 1 year (preferred)Licence/Certification:

FULL, UK CLEAN DRIVING (required)This role will be based over 5 days, Monday to Friday between 8:30 and 17:00 (40 working hours). Flexibility may also be required to work occasional overtime, for example, weekends and at different national sites to meet the operational needs of the business.

Benefits:

The business will offer:

A company vehicle
Holiday entitlement increasing with length of service
Pension
A discretionary company bonus based on KPI'sPlease click the APPLY button to submit your CV for this role.

Candidates with the relevant experience or job titles of: Mobile Engineer, Service Engineer, Multi-skilled Engineer, Mechanical Fitter, Maintenance Engineer, Mobile Technician, Fault Repair Engineer, Maintenance Technician, Catering Engineer, Commercial Catering Engineer, Vending Engineer and HVAC may also be considered for this role
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