Team Performance Manager

Colchester, Essex

£28,000 + Uncapped 10% Team Commission Bonus

Pin Point Recruitment is delighted to be working with a forward-thinking national property services company that is rapidly growing its modern contact centre in Colchester. We're currently seeking a motivated Team Performance Manager to lead and inspire a sales team in a dynamic, tech-driven environment.

If you have leadership experience from any customer-focused sector—retail, hospitality, estate agency, or beyond—and want to step into a role that combines coaching, performance management, and team development, this is a fantastic opportunity.

About the Role:

As Team Performance Manager, you'll take charge of a team of up to 10 sales agents, driving their performance while fostering a positive, accountable, and supportive culture. You'll play a pivotal role in coaching, mentoring, and delivering tailored development to help each individual reach their potential.

Team Performance Manager Key Responsibilities:

* Lead your team to consistently achieve and exceed sales targets and KPIs

* Create and maintain a high-energy, results-driven environment

* Deliver one-to-one coaching and team training sessions

* Manage regular performance reviews and team meetings

* Ensure excellent customer service and compliance standards

* Support new starters through a thorough onboarding process

* Collaborate with regional stakeholders to align team and business objectives

* Adapt to evolving technology, including AI and digital tools

Team Performance Manager Working Hours:

* Monday to Friday: Shifts primarily between 9am-6pm

* One week per month on later shifts from 11am-8pm

* One Saturday in every three (with a day off in lieu)

Team Performance Manager What We're Looking For:

* Proven leadership or management experience in any sector

* Commercially aware with a passion for driving team success

* Excellent communication and coaching skills

* Results-oriented mindset with a proactive attitude

* Comfortable working in a fast-paced, digital environment

What's in it for You?

* Uncapped 10% commission override on your team's performance

* Regular social events, team days out, and company functions — including trips abroad

* Clear career progression within a national organisation

* Comprehensive induction and ongoing leadership development

* Work with cutting-edge technology in a modern office

* Join a company that puts people first and celebrates success

If you're ready to take the next step in your leadership journey and make a real difference to your team's success, Pin Point Recruitment wants to hear from you.

Apply now to become the next Team Performance Manager in Colchester