Job Title: Personal Injury Claims Handler

Location: Liverpool or Sevenoaks / Hybrid Working

Salary: Between £26,700 - £34,800 DOE plus £2000 annual bonus potential achieved quarterly

Job Type: Permanent, Full Time

Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm

When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement.

You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making.

What you will be doing:

Take accountability for your own performance against set objectives
Validating all claims for indemnity and fraud
Providing proactive and correct assessment of liability
Accurate quantum assessment of claims presented using the relevant tools available to assist
Application of accurate reserves in line with company guidelines
Assisting with coaching and mentoring of less experienced handlers
Adherence to best practice and key strategies
Effective file and portfolio management
Any other Ad hoc task as the needs of the business dictateWhat we're looking for:

Ability to work in a culture of openness, trust and respect
Strong organisation skills with the ability to prioritise tasks
Ability to fact find and analyse information to result in accurate decision making
Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal
Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risksGrow with Acorn

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

We run through walls for our customers and each other
We challenge the status quo
We succeed when we help those around us succeed
We decide quickly when the smart thing to do is use our judgementBenefits:

A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
24/7 mental health support & free counselling available
Grow with us: Through career fairs, leadership programs, and learning on the go!
Flexible benefits, including early access to salary via our internal platform
Hybrid working options to support work-life balance and individual needs
Recognition awards, social events & moreOur Commitment to our colleague's:

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

Mindful Employer - championing mental health and wellbeing
Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
Menopause Friendly accredited - supporting every stage of life
Armed Forces Covenant signatory - honouring those who serve
Armed Forces Defence employer recognition scheme - Supporting those who serve
Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
Best Place to Work for Development - proud to be investing in people's future
Best Place to Work for Women - breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

A Few Things to Know Before You Apply

Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered