Are you a skilled professional with a trade or multi-trade background, seeking a role that combines hands-on expertise with customer-facing responsibilities?
A privately owned developer in Reading is looking for a Customer Care Operative / Maintenance Manager / After Sales Manager to join their dynamic team.
This role offers a unique blend of practical and administrative responsibilities, providing a platform to showcase your diverse skill set.
The successful candidate will be instrumental in ensuring the smooth operation and defects of properties, while also delivering exceptional after-sales service to clients.
Key Benefits:
- Diverse Responsibilities: Engage in a variety of tasks that keep your workday interesting and fulfilling. From hands-on maintenance to customer interactions, your role will be multifaceted.
- Professional Growth: This position offers ample scope for career development. Enhance your skills in both technical and customer service areas, making you a well-rounded professional.
- Supportive Environment: Join a team that values collaboration and mutual support. Work alongside experienced professionals who are dedicated to excellence.
- Competitive Compensation: Enjoy a salary package that reflects your skills and experience, along with additional benefits that support your well-being and professional journey.
Role Overview:
As the Maintenance Manager / After Sales Manager, you will be responsible for overseeing the defects of properties, ensuring all tasks are completed to the highest standards. Your role will also involve managing after-sales services, addressing client queries and concerns with professionalism and efficiency.
Key Responsibilities:
- Conduct or manage defects on new build properties.
- Manage a team of tradespeople, ensuring tasks are completed on time and to a high standard.
- Handle client communications, providing timely and effective solutions to any issues.
- Maintain accurate records of maintenance activities and client interactions.
- Develop and implement maintenance schedules and procedures.
Skills and Experience Required:
- Proven experience in a trade or multi-trade role.
- Strong hands-on maintenance skills.
- Excellent customer-facing abilities, with a focus on delivering outstanding service.
- Proficient in administrative tasks, including record-keeping and scheduling.
- Strong problem-solving skills and the ability to work under pressure.
This role is perfect for a dedicated professional who thrives in a dynamic environment and is committed to excellence in both technical and customer service domains. If you have the skills and experience required, consider this your next career move