Are you an experienced Customer Care Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in Essex, is hiring for a Customer Care Coordinator to join their busy and growing team.

Location: Essex
Position: Customer Care Coordinator
Industry: House building / Construction / Property Development

Job Overview:

As a Customer Care Coordinator, you will report directly to the Head of Customer Care and play a key role in supporting customers after the purchase of their new home. You will be the first point of contact for customer queries, coordinating repairs, logging defects, and ensuring timely resolution's while delivering outstanding service.

Key Responsibilities:

Handling customer enquiries via phone, email, and face-to-face interactions
Identifying and logging defects, booking engineers or specialist subcontractors as required
Managing and monitoring the central customer service email inbox
Maintaining and updating the company CRM system with customer interactions and job updates
Scheduling and coordinating works with engineers and subcontractors
Closing completed jobs and ensuring all follow-ups are resolved
Processing purchase order invoices
Building and maintaining strong relationships with subcontractors and service partners
Ensuring high standards in line with NHBC guidelines and customer expectationsCandidate Requirements:

Previous experience in a customer service or coordination role within the house building or construction sector
Strong knowledge of new build homes and NHBC standards
Excellent organisational and communication skills
Customer-focused, proactive, and able to work independently
A team player with a positive, problem-solving attitudeBenefits Package:

Competitive salary
Company pension scheme
Private medical insurance
Additional employee benefits and career development opportunitiesApply Now:

Interested in this Customer Care Coordinator job in Essex?
Contact Max Davies directly at (phone number removed) or apply via the link provided