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Date Added: Wed 14/09/2022

Customer Service Administrator

Chepstow, UK
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Job Type: Permanent, FullTime

Salary: £21,000 - £22,000 per annum

We are currently working in partnership with a manufacturing business based in the Chepstow area that is looking to take on an experienced Customer Service Administrator to liaise with customers, process sales orders and resolve complaints. This business who supplies high quality manufactured products to its client base across the UK.

This role would suit a candidate who has worked within an office environment and has dealt with orders/ shipments for clients. The successful candidate will have the ability to build relationships with both internal and external stakeholder and will be proactive in their approach to avoid problems before they have happened. SAP and sales order processing experience is beneficial.

Customer Service AdministratorBenefits:

  • Salary of £22,000
  • 20 Days holiday (including Bank Holidays)
  • Monday to Friday working pattern
  • Free onsite car parking
  • Company pension scheme
  • Employee support programme
  • Non-contractual company bonus (eligibility applies)
  • Employee events, discounts at high street retailers and much more

Customer Service AdministratorDuties and Responsibilities:

  • Ensure effective customer experience
  • Deliver clear, effective and timely communication between all departments and customers
  • Use of SAP to process sales orders correctly and accurately
  • Ensure customer details are correct
  • Being the first point of contact regarding any queries or issues
  • Be the first point of contact for all customers via phone or email
  • Deal with customers day to day needs
  • To ensure that all customers concerns are dealt with in a timely manner
  • Gather and collate customer feedback to ensure continuous improvement
  • Record and resolve any issues professionally
  • Complaint handling
  • Assisting other team members with requirements
  • Administrative duties
  • Working on continuous improvement activities

Customer Service AdministratorExperience and Skills required

  • Proven experience in customer service and administration role min 2 years
  • Experience of dealing with complaint handling
  • A good working knowledge of Microsoft office including Word, Outlook and Excel
  • Experience of processing sales orders would be beneficial but not essential
  • Being able to manage customer's expectations
  • Proven ability to develop effective relationships with Customers

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