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Date Added: Sat 17/07/2021

Technical Support Engineer

West Midlands (County), UK
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Job Type: Permanent, FullTime

Technical Support Engineer (Design)


Competitive Salary (DOE) + Bonus + Holidays + Bank Holidays + Pension + Training and Development Opportunities + Progression Opportunities + Company Perks

Technical Support Engineer required for an innovative manufacturer who are growing and unrivalled in their sector. They offer the opportunity of training and development and progression routes. They boast a great team environment within a company who truly invest in and value their staff.

The role would applicants from ANY mechanical product design background; Mechanical Design Engineers, Technical Support Engineers, CAD Technicians, Draughtsperson. Applicants must have good 2D and 3D CAD design experience. Applicants with experience with SolidWorks package will have a considerable advantage.

Reporting to the Technical Manager, you will work closely with the sales team to provide technical support for a range of customers within the water industry. The role is solutions based, you will travel to site alongside a member of the sales team to understand customer issues and try to present resolutions. This will involve remodification of existing design for current company products or in some cases it will be concept based and there will be an element of design from scratch. The role is split between the office and the shop floor. You will be responsible for quality checking, testing and validation of products. As part of your role, you will also be the technical point of contact for any quality issues or customer complaints and rectify these in a timely manner. To assist the workshop, you will design tooling or detail current tooling for documentation purposes to make things more efficient moving forward.

This is a fantastic opportunity to gain a varied role, where no two days are the same. You will gain a role where this is a mixture of office work, shop floor work and site visits to customers. The role would suit applicants who enjoy a technical job where there is customer interaction and liaison across a number of departments. They are a true market leader in their field and a brand who not only value their staff, but are a recognised brand associated with quality.

The Technical Support Engineer Role:

*2D/3D Design

*Technical Support for the sales team

*Customer site visits to understand current issues and to find solutions to existing problems

*After Sales technical support and dealing with customer quality complaints

*Test and Validation of products

*Updating documentation where required

*DAYS BASED ROLE. Monday to Friday

The Person:

*Can transfer from ANY CAD Design, Mechanical/Technical Product Support, Mechanical Design or Draftsperson Background

*MUST have experience within a manufacturing environment

*Must be competent with both 2D and 3D design - SolidWorks is advantageous
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