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Date Added: Mon 01/11/2021

Customer Support Specialist

Norwich, UK
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Company: ARTLIST

Job Type: Permanent, FullTime

Salary: £18000 - £22000/annum excellent benefits

Offering a competitive rate of pay, flexible hours of work, a friendly working environment with a great team to work with, and a variety of excellent company benefits, we have an exciting opportunity for two Customer Support Specialists to join our team in Norwich, available to work Tuesday to Saturday.

Artlist are a leading creative technology company offering content creators worldwide over 860K high-quality digital assets with a revolutionary, global license that covers every video project, as well as powerful video and image editing software. Artlist has revolutionized the industry by offering subscription-based products paired with an unmatched licence and is now on a path to becoming the ultimate 360° solution for content creators. Among Artlist's 16M clients are Google, Apple, Nike, Coca-Cola, Ikea, Mercedes, Samsung, Wix, Netflix, Dior and many more.    

Role Responsibilities - Customer Support Specialist:

Delivering high levels of customer service to help content creators from all over the world through email and online chat
Acting as the first point of contact as our Customer Service Advisor
Becoming familiar and a confident master of the Artlist and Artgrid products, music and film licensing, web troubleshooting and more
Using your own creativity to offer solutions to a range of clients
Maintaining a friendly, engaging and helpful approach to enquiries
Collaborating with A&R, Music, Creative, Footage and other departments within the company
Raising enquiries to other departments when appropriate

Person specification - Customer Support Specialist:

Previous experience working in a customer orientated environment, such as a customer service advisor, in retail or hospitality
You'll be proactive and well organised
A team player who can build strong effective relationships with our users and stakeholders
Be proactive and demonstrate great ownership and problem-solving skills
Computer savvy (If you have experience with Adobe Premiere, Davinci Resolve and/or Final Cut, even better!)
You will need excellent listening, communication skills and be super engaging and friendly
Some support needs will also require you to demonstrate empathy when resolving concerns
An interest in video content creation would be a bonus


Salary up to £22,000 per annum
25 days of paid holiday per year plus all UK public and bank holidays
Flexible hours of work
Company pension scheme
Employee Stock Option
Life insurance
Critical illness cover
Company sick pay
Free city centre parking (terms apply)
Enhanced Maternity / Paternity / Adoption leave pay
Free 24/7 access to numerous health and mental wellbeing support
Birthday and seasonal gifts 
Regular company social events
Team CPD budgets
Apply Now