PA & Lead Client Support for Law Firm

My client is an established and progressive Law Firm as a Practice Assistant, you will be the vital link providing exceptional administrative support and client service to fee earners at this top national law firm. The role supports the Property/Conveyancing team and is an excellent mix of PA & Administrative support as well as client contact. The role will entail:

Client Care:

• Develop close client relationships, handling queries and communications
• Manage document production, formatting and accuracy checks before sending to lawyers
• Take client calls, arrange meetings/events and manage data rooms per case milestones

Administration:

• Oversee file opening, closures, compliance, key dates and general record-keeping
• Produce engagement letters, spreadsheets and maintain CRM data integrity
• Support business development initiatives like tenders, pitches, client training
• Organise internal/external events, minute-taking and following up on actions

Communication:

• Main point of contact managing queries, post/emails for fee earners
• Draft responses, collate paperwork, update colleagues when providing cover
• Liaise with managers regarding planned absences and arranging cover

Financial:

• Assist with complex billing, ensuring accuracy per contractual requirements
• Manage time recording, disbursements, WIP certification process
• Handle payment requests, expenses and other financial administration

Legal Support:

• Prioritise and manage workloads to meet deadlines, liaising with managers
• Maintain accurate client/matter data in case management systems
• Carry out online applications, searches and SDLT submissions
• Ensure compliance with firmwide policies, procedures and security protocol

Applicants will have previous experience working for a Law Firm in an administrative/PA capacity. You will have experience of managing stakeholders and speaking to clients. Knowledge of the conveyancing process would be beneficial.

Katie Bard is acting as an agency and is an equal opportunties employer.

You will have strong MS Office, legal software and organisational skills to juggle multiple priorities. This fast-paced role requires outstanding client focus, communication abilities and teamwork.