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Date Added: Tue 14/09/2021

Export Sales Administrator

Kirkby in Ashfield, UK
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Company: KINETIC OFFICE RECRUITMENT

Job Type: Permanent, FullTime

Salary: £22600 - £25000/annum

Export Sales Administrator - initially offered as a 12-month contract*
£22,600 to start

About them:
My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career.

The role:

They are looking for an Export Sales Administrator to join their team initially on a 12 mth contract*. The role is to provide full administrative support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.

*all of the contracts I have had with this company have resulted in a permanent job - the current 2-year salary for this role is £27,000

Key Duties:

* Accurate Order Processing

* Ensuring queries from Agents / Customers are resolved efficiently

* Processing credit & return requests

* Organising return shipments from distributors

* Confirming delivery date information and keeping Agents/Customers updated with backorder information

* Ensuring despatch of orders with correct documentation

* Chasing parcels with carriers

* Providing feedback on product and service/operations to Export Office Manager

* Confirming special price agreements

* Following through sales enquiries from new contacts

* Coordinating visits from agents/distributors

* Maintaining and updating orderly filing systems

Person Specification:

* High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience

* Knowledge of Export Sales Admin desirable

* Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment.

* Have meticulous attention to detail

* Enjoys working as part of a wider team

* Ability to perform under pressure and remain calm

* Work using own initiative

* IT competent

* Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines

* Able to adapt to change at short notice

* Strong communication skills both written and verbal

Other Information:

* The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.

* The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful
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